UNDERSTANDING WARRANTY COVERAGE


What is a Warranty?

A warranty is a legal contract between the issuing entity – usually the RV Manufacturer, (but sometimes an RV Dealer, or Warranty Company) – and the purchaser of the RV or RV Warranty Contract.

Why a warranty?

RVs are built by human hands and made up of components, appliances, and materials made by human hands.  People make mistakes.  The perfect RV does not exist.  Just as we have problems with our houses, cars, and appliances, so it is true with our RVs.  The amount we spend does not mean we will have fewer problems.  On the contrary, the more expensive, generally the more complex the RV is and so there is more that can go wrong (We all know what Mr. Murphy’s Law says about that issue).  Warranties are there to help reduce or eliminate the financial burden of making repairs for a limited time.

There Are Limitations

The Warranty is for a specific amount of use.  This use is usually measured in time periods (such as months or years) or in miles driven.  Typically this is stated as coverage lasting for a period of months or a number of miles driven.  Expiration of coverage usually occurs when either limit is reached.

Warranties cover only what they say they cover in writing.  Verbal coverages and promises are very difficult to enforce.  Don’t rely on them.  Ask for, read and understand the written Warranty.  Understand what is covered and what is not covered.

If you understand the “why’s” and “how’s” of your RV warranty,

you will be better able to take full advantage of your coverage without a hassle.

A warranty does not afford you lifetime coverage for defects even if they occurred within the warranty period.  Part of the responsibility of ownership is to report any covered defects as soon as they are discovered and to make every effort to get them repaired under the warranty within the terms of coverage.

Defects discovered after the term of the warranty are not covered under the contract.  Any help beyond the expiration of the contract is a matter of goodwill from the issuing entity.  They are under no legal obligation to contribute to any repairs after the warranty term has expired.

Avoid Disappointment

To avoid disappointment with warranty coverage, read and understand its provisions.  Pay special attention to your responsibilities under the warranty.  Do not assume.  Understand that all warranties are not the same.  It’s up to you to take advantage of your warranty coverage; to report issues within the prescribed time limits; and to live up to your responsibilities under your contract.